The futures trading firm faced a disruption, impacting simulated accounts and reportedly live users, sparking trader frustration despite the firm reporting services restored.
Chicago, Illinois–based futures brokerage and trading platform Tradovate, which also offers proprietary (prop) trading, experienced an issue impacting traders using its simulated (SIM) accounts.
Providing an update on its X account, the firm said, “We are aware of an issue currently impacting SIM market data for some users. Live trading is not impacted and is operating as expected.”
Simulated trading—also known as demo or paper trading—allows traders to practice without risking real money. Tradovate added that its teams are actively working on a resolution and will provide updates as they become available.
Traders Claim Live Accounts Also Affected: Despite the company’s assurance, several social media users reported problems with their live trading accounts, particularly when using TradingView integration.
One user wrote: “Live trading IS affected, at least with TradingView integrated. I got smoked because a Maintenance Issue popped up as I tried to raise a Stop Loss to my Entry. It died in the middle of a trade.”
Another described erratic order behavior: “Tradovate was actively executing market buy orders through TradingView without me even doing anything… Had to keep cancelling them manually. Now frozen with a market buy order still in operation which I can’t cancel AND a limit sell order active.”
However, not all feedback was negative. One user later noted:
“It appears to be back online. Reload.”
Service Status Shows Recovery: According to Tradovate’s Service Status page, all services were operating normally as of 12 p.m. ET.
MyFunded Futures, which supports integration with the Tradovate platform, said service to the platform has been restored. "We will reconcile all affected accounts at market close to ensure fair and accurate treatment for every trader. No action required from traders at this time."
Trader Frustration Mounts: The incident triggered frustration across the futures trading community. One trader shared the emotional toll:
“Absolutely mentally exhausting for a trader, seeing your account in profit and unable to book it and being scared and nervous. Trading is already difficult, man—why make it more tough for us?”
Another questioned what would happen to trades that were opened but could not be closed, resulting in losses.
Sensitive Moment for Traders: The outage comes at a delicate time for markets. U.S. equities are trading flat near record highs as investors await the Federal Reserve’s January rate decision, while commodities continue to rally amid a broader debasement trade.
Founded by industry veteran Rick Tomsic, Tradovate launched in 2015 to serve active futures traders. Headquartered in Chicago, the company operates a modern, cloud-based futures trading platform offering unlimited, commission-free trading for a flat price, with no per-trade commissions, platform licensing fees, order routing fees, or mobile app fees.
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